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Better recalls through communication, visibility and action


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GS1 Australia Recall is an easy-to-use digital system designed for the food, beverage and general merchandise industries to minimise the impact and cost of product recalls and withdrawals. Enabling the fast and effective removal of products throughout the supply chain. Recall is integrated with the GS1 services of NPC, Smart Media and NLR to make life even easier.

Register for your complimentary Recall webinar

Recall is supported by major Australian retailers, regulators and associations.​

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GS1 Australia Recall is a standardised, industry-driven communication tool. It enables organisations of any size including manufacturers, wholesalers, retailers and importers to efficiently share product recall and withdrawal notifications with FSANZ and their trading partners. FSANZ receives recall information from companies who use the GS1 Australia Recall platform. There is no requirement to complete a FSANZ food recall report.​


Food Recall Protocol​
Food Standards Australia New Zealand​

Ensure compliance​

Easily communicate with regulators such as Food Standards Australia New Zealand and the Australian Competition and Consumer Commission.​

Meet certification requirements​

Readily conduct mock recalls for HACCP/standards certification and audits.​

Lower risk and costs

Reduce risks and cut costs in managing  recalls and withdrawals. Recall is integrated with other GS1 services including National Product Catalogue to ensure correct data is automatically accessible at the time of a recall.

Automated reporting

Recall is aligned with the FSANZ Recall Report. FSANZ automatically receives all necessary information required during and post a product recall.

Mobile friendly

View, report back and approve recall/withdrawal notices from your mobile device, any location any time.

Faster, simpler communication​

Communicate to all your trading partners and regulators at the push of a button.


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Recall Bootcamp series

GS1 Australia brings together industry experts to share knowledge, advice and discussions on real-life recall scenarios.​

View bootcamp series

Year in Review Report 2023

The annual report produced by GS1 Australia includes articles by Coles and HACCP, as well as a look into what the future holds for product recalls in Australia and overseas.

Download your copy now


Recall support

National Number: 1300 2RECALL (1300 273 225)
Support hours: 8.30am-5.30pm Monday to Thursday, 8.30am – 7.30pm Friday 

For after hours support call +61 3 8581 5976
(If not available, leave a detailed message and a GS1 representative will return your call)