Can I receive/pay my Annual Renewal invoice early?
We can accept your payment before AR Invoice is raised (an invoice will have to be manually raised) & allocate payment to your invoice once it is issued. The amount will be based on a quote. This can only occur as an exception with management approval.
I haven’t used barcode numbers for a while, can I postpone my membership?
Whilst you may not be using the numbers directly on your products, these numbers that have been allocated to you and are reserved in your name. If you do not require a number range that has been issued to you, you can cancel the use of that range but be aware that means you lose all ongoing rights to use any numbers within that range and these numbers will revert back to GS1 Australia.
Why don’t I get 2% discount on direct debit on my credit card?
With the additional function of setting up direct debit on your credit card, we have waived credit card fees in lieu of the 2% discount. Using your credit card for direct debit use means you will receive your card based benefits such as loyalty point rewards.
How can I pay my invoice?
Payment options include, EFT, Credit Card (MyGS1 or over the phone), B-Pay and Direct Debit (if you have set up this facility). For more information about paying your invoice, visit our website.
Why have I not received anything?
You should have received your invoice by email in the last week of June. Check your Junk or other folders for your invoice. Alternatively, you can access and pay your invoice via the MyGS1 Portal. If you confirm your email, we can resend your invoice.
I received an email in May, why was there no invoice?
The email in May is a courtesy email letting you know that the invoice will be sent in June. The annual renewal invoice will be emailed toward the end of June.
Why can I not access the links on the renewals emails?
Links issued on renewals invoice emails are tested for security and if you are experiencing any difficulties, it could be due to restrictions imposed by your web browser or security settings that may need to be updated. You can also download a pdf copy of your invoice by logging into MyGS1 portal.
Why is the invoice not sent as a pdf attachment to the email?
Sending large files as attachments can sometimes result in delayed or failed deliveries, especially when dealing with strict email size limitations. By providing links instead, we can ensure that members receive their files promptly and reliably, regardless of their size. You can also download a pdf copy of your invoice by logging into MyGS1 portal.