Recall

Designed for the food, grocery and general merchandise industries, GS1 Australia Recall is an online portal to minimise the impact and cost of product recalls and withdrawals.

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A product recall in 4 easy steps

Video • 1:20min

What is Recall?

Recall is a secure online portal endorsed by major Australian retailers and associations. The use of the Recall portal significantly streamlines and improves processes and communications in the event of a product recall or withdrawal, enabling fast and effective removal of products from across the supply chain.

The complex process of a recall can be made simpler, watch the short animation to see how.

Helping organisations prepare for product recalls

Video • 5:46min

Working towards a better recall process

A collaborative initiative between industry experts and GS1 Australia to provide organisations with advice from major retailers, regulatory bodies and reputable stakeholders on how to be better prepared for recalls, and improve customer safety.

'The key to preparedness is to have an effective and well documented recall protocol in place at your business.' - Martin Stone, Director of HACCP Australia.

Helping organisations conduct better product recalls

Video • 3:44min

Conducting better product recalls

A resource for organisations to gain valuable insights from industry leaders on the management and communication of product recalls. Helping to reduce the risk and impact for consumers and trading partners.

Benefits of Recall

Faster, simpler communication
Communicate recalls and withdrawals to all trading partners and regulators, via a single whole of industry portal.

Lower risks and costs
Reduce risks and cut costs in the way you execute recalls and withdrawals.

Targeted, secure messaging
Target notifications to selected customers with tailored information and progress reporting. Secure system ensures only approved notifications are issued.

Mobile friendly
View, report back on and approve recall/withdrawal notices from any mobile device, from any location at any time.

Ensure compliance
Easily communicate with regulators such as Food Standards Australia New Zealand, Therapeutic Goods Administration, and the Australian Competition and Consumer Commission.

Meet certification requirements
Conduct mock recalls for HACCP/standards certification and audits.

Fast and efficient
Clear handling, disposal and reimbursement instructions to speed the recall process.

Read more: Enhancing visibility of product safety notifications

We’re here to help and support you:

Log in to Recall FAQs Online & classroom training Industry participants, links and documentation
Library Food and Grocery ANZ Recall Form Back up form in case GS1 Recall not available Recall service updates library User guides
“

As members of the GS1 Recall Advisory Group, we recommend that all organisations can benefit from the use of the Recall service and strongly encourage all suppliers and recipient organisations to be part of this important industry initiative to diminish risk and improve consumer safety.

”
GS1 Recall Advisory Group

Questions?

To learn more about Recall contact us today.

Recall support

National Number: 1300 2RECALL (1300 273 225)
Support hours: 8.30am-5.30pm Monday to Thursday, 8.30am – 7.30pm Friday 

For after hours support call +61 3 8581 5976
(If not available, leave a detailed message and a GS1 representative will return your call) 

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Fees | Terms & conditions