Recall

Designed for the food, beverage and general merchandise industries, GS1 Australia Recall is an online platform that minimises the impact and cost of product recalls and withdrawals throughout the supply chain.

GS1 Australia Recall is a secure online platform endorsed by major Australian retailers and associations. The use of the Recall platform significantly streamlines and improves processes and communications in the event of a product recall or withdrawal, enabling fast and effective removal of products from across the supply chain.

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Recall and Recall Health fees

Terms & conditions

Recall Bootcamp series

Recall Bootcamp series

Watch entire Bootcamp series

A product recall in 4 easy steps

Video • 1:20min
Discover GS1 Recall

Video • 1:40mins
Recall for the beverage industry

Video • 2:58min
Free webinars

Free webinars

Discover how the Recall platform works and how it will benefit your organisation. Webinars are run every week so you can choose a date and time that suits you.

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Our supporters

Our supporters

A large range of organisations support the use of the GS1 Recall platform including AFGC, FSANZ, HACCP and PMA A-NZ.

Take a look

Recall LinkedIn page

Recall LinkedIn page

An Australian community of recall experts and newcomers, sharing knowledge and know-how towards #betterrecalls.
 

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Helping organisations conduct better product recalls

Video • 3:44min

Working towards a better recall process

GS1 Australia have collaborated with industry experts to provide organisations with advice on how to be better prepared for product recalls and improve customer safety. The video contains insights from major retailers, regulatory bodies and reputable stakeholders.

Organisations can gain valuable insights on the management and communication of product recalls, helping to reduce the risk and impact for consumers, suppliers and trading partners.

Watch all Recall videos.

Benefits of Recall

Faster, simpler communication
Communicate recalls and withdrawals to all trading partners and regulators, via a single whole of industry platform.

Lower risks and costs
Reduce risks and cut costs in the way you execute recalls and withdrawals.

Targeted, secure messaging
Target notifications to selected customers with tailored information and progress reporting. Secure system ensures only approved notifications are issued.

Mobile friendly
View, report back on and approve recall/withdrawal notices from any mobile device, from any location at any time.

Ensure compliance
Easily communicate with regulators such as Food Standards Australia New Zealand, Therapeutic Goods Administration, and the Australian Competition and Consumer Commission.

Meet certification requirements
Conduct mock recalls for HACCP/standards certification and audits.

Fast and efficient
Clear handling, disposal and reimbursement instructions to speed the recall process.

Read more: Enhancing visibility of product safety notifications

We’re here to help and support you:

Log in to Recall FAQs Online & classroom training Industry participants, links and documentation
Library Food and Grocery ANZ Recall Form Back up form in case GS1 Recall not available Recent upgrades User guides
“

As members of the GS1 Recall Advisory Group, we recommend that all organisations can benefit from the use of the Recall service and strongly encourage all suppliers and recipient organisations to be part of this important industry initiative to diminish risk and improve consumer safety.

”
GS1 Recall Advisory Group

Questions?

To learn more about Recall contact us today.

Recall support

National Number: 1300 2RECALL (1300 273 225)
Support hours: 8.30am-5.30pm Monday to Thursday, 8.30am – 7.30pm Friday 

For after hours support call +61 3 8581 5976
(If not available, leave a detailed message and a GS1 representative will return your call) 

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