Minimise the impact and cost of a product recall or withdrawal.

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Recent upgrades and points of interest

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See the full list of subscribed users to the Recall portal and their service status subscribed users

Takes 3-5 minutes

Recall online portal has been re-certified by HACCP Australia

The GS1 Recall service has been re-certified as being an effective and suitable for businesses that operate a HACCP based Food Safety Programme.

What is Recall?

Designed to support the food, grocery and general merchandising industries, Recall can significantly streamline and improve the product recall and withdrawal process - ensuring the right information is delivered to the right people at the right time. 

Secure and web-based, Recall can help you:

  • Simplify and automate exchange of information between suppliers, distributors and retailers
  • Provide mandatory notifications to regulators 
  • Ensure fast and effective removal of unsafe or unsuitable products from your supply chain, retailers and the wider marketplace 

Learn more: register for a Recall webinar

Learn more: Download the recalls and withdrawals in grocery brochure

Benefits of Recall

Faster, simpler communication
Communicate recalls and withdrawals to all trading partners and regulators, via a single whole of industry portal.

Lower risks and costs
Reduce risks and cut costs in the way you execute recalls and withdrawals.

Targeted, secure messaging
Target notifications to selected customers with tailored information and progress reporting. Secure system ensures only approved notifications are issued.

Ensure compliance
Easily communicate with regulators such as Food Standards Australia New Zealand, Therapeutic Goods Administration, and the Australian Competition and Consumer Commission.

Meet certification requirements
Conduct mock recalls for HACCP/standards certification and audits.

Fast and efficient
Clear handling, disposal and reimbursement instructions to speed the recall process.

Recall case study: WD-40 Company

What some customers have to say about Recall

I would highly recommend GS1 Australia Recall for any growers and producers.

Rick Drury Owner, Drury Orchards


To learn more about Recall contact us today.

Recall support

National Number: 1300 BARCODE
Support hours: 8:30am - 5:30pm Monday to Friday 

For after hours support call +61 3 8581 5976
(If not available, leave a detailed message and a GS1 representative will return your call) 

Get started

Takes 3-5 minutes