Recall

Designed for the food, beverage and general merchandise industries, GS1 Australia Recall is an online platform that minimises the impact and cost of product recalls and withdrawals throughout the supply chain.

 
Takes 3-5 minutes

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Recall and Recall Health fees (Effective to 1 July 2020)

Recall and Recall Health fees (Effective from 1 July 2021)

 

Terms & conditions (Effective from 1 July 2020)

Terms & conditions (Effective from 1 July 2021)

 

Recall Bootcamp series

GS1 Australia has teamed up with product recall experts from across disciplines and sectors to deliver a series of Recall Bootcamps. Learn from the hard-won knowledge and know-how of some of the countries most experienced recall specialists. GS1 Recall Bootcamps are offered at no cost and the audience has the opportunity to be involved in an interactive dialogue and question time.
 



 Watch Recall Bootcamp series

 		   
 
Our supporters

Our supporters

A large range of organisations support the use of the GS1 Recall platform including AFGC, FSANZ, HACCP and PMA A-NZ.

Take a look

A product recall in 4 easy steps

Video • 1:20min

What is Recall?

GS1 Australia Recall is a secure online platform endorsed by major Australian retailers and associations. The use of the Recall platform significantly streamlines and improves processes and communications in the event of a product recall or withdrawal, enabling fast and effective removal of products from across the supply chain.

The complex process of a recall CAN be made simpler.

Watch the short animation 'A product recall in 4 easy steps' to see how.

Recall LinkedIn page

Recall LinkedIn page

An Australian community of recall experts and newcomers, sharing knowledge and know-how towards #betterrecalls.

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Free webinars

Free webinars

View the list of free webinars available. Discover how the platform works and how it will benefit your organisation. Webinars are run every week so you can choose a date and time that suits you.

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Helping organisations conduct better product recalls

Video • 3:44min

Working towards a better recall process

GS1 Australia have collaborated with industry experts to provide organisations with advice on how to be better prepared for product recalls and improve customer safety. The video contains insights from major retailers, regulatory bodies and reputable stakeholders.

Organisations can gain valuable insights on the management and communication of product recalls, helping to reduce the risk and impact for consumers, suppliers and trading partners.

Watch all Recall videos.

Benefits of Recall

Faster, simpler communication
Communicate recalls and withdrawals to all trading partners and regulators, via a single whole of industry platform.

Lower risks and costs
Reduce risks and cut costs in the way you execute recalls and withdrawals.

Targeted, secure messaging
Target notifications to selected customers with tailored information and progress reporting. Secure system ensures only approved notifications are issued.

Mobile friendly
View, report back on and approve recall/withdrawal notices from any mobile device, from any location at any time.

Ensure compliance
Easily communicate with regulators such as Food Standards Australia New Zealand, Therapeutic Goods Administration, and the Australian Competition and Consumer Commission.

Meet certification requirements
Conduct mock recalls for HACCP/standards certification and audits.

Fast and efficient
Clear handling, disposal and reimbursement instructions to speed the recall process.

Read more: Enhancing visibility of product safety notifications

We’re here to help and support you:

Log in to Recall FAQs Online & classroom training Industry participants, links and documentation
Library Food and Grocery ANZ Recall Form Back up form in case GS1 Recall not available Recent upgrades User guides
“

As members of the GS1 Recall Advisory Group, we recommend that all organisations can benefit from the use of the Recall service and strongly encourage all suppliers and recipient organisations to be part of this important industry initiative to diminish risk and improve consumer safety.

”
GS1 Recall Advisory Group

Questions?

To learn more about Recall contact us today.

Recall support

National Number: 1300 2RECALL (1300 273 225)
Support hours: 8.30am-5.30pm Monday to Thursday, 8.30am – 7.30pm Friday 

For after hours support call +61 3 8581 5976
(If not available, leave a detailed message and a GS1 representative will return your call) 

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Takes 3-5 minutes

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