Designed for the food, grocery and general merchandise industries, GS1 Australia Recall is an online portal to minimise the impact and cost of product recalls and withdrawals.

Takes 3-5 minutes

Fees | Terms & conditions

Already registered? Log in to start your Product Recall.

What is Recall?

Recall is a secure online portal endorsed by major Australian retailers and associations. The use of the Recall portal significantly streamlines and improves processes and communications in the event of a product recall or withdrawal, enabling fast and effective removal of products from across the supply chain. Watch the short animation to see how the complex process of a recall can be made simple.


Have you registered?

Free 'Lunch and Learn' Recall portal session

Thursday 28 February 2019
1.00pm to 3.00pm
GS1 Australia, 8 Nexus Court, Mulgrave Victoria 3170 

Join the GS1 Australia Recall team for a free lunch and take part in the Recall portal session covering:

  • Advanced reporting
  • Communications 
  • Post recall actions

If you are already a GS1 Recall portal subscriber this will count towards your Recall Ready/Live status.

Food Recall Workshop

Thursday 28 February 2019
9.00am to 1.00pm
GS1 Australia, 8 Nexus Court, Mulgrave Victoria 3170

On the same day, GS1 Australia will host the Australian Institute of Food Science and Technology (AIFST) Food Recall Workshop.

Topics include:

  • How to maintain a recall plan that is relevant to your business
  • A mock recall is more than just a traceability exercise
  • Common pitfalls of recall execution
  • Create your own hands-on mock recall using the GS1 Recall portal

GS1 Recall subscribers receive a discount to the Food Recall Workshop using the code FOODRECALLGS1

Benefits of Recall

Faster, simpler communication
Communicate recalls and withdrawals to all trading partners and regulators, via a single whole of industry portal.

Lower risks and costs
Reduce risks and cut costs in the way you execute recalls and withdrawals.

Targeted, secure messaging
Target notifications to selected customers with tailored information and progress reporting. Secure system ensures only approved notifications are issued.

Mobile friendly
View, report back on and approve recall/withdrawal notices from any mobile device, from any location at any time.

Ensure compliance
Easily communicate with regulators such as Food Standards Australia New Zealand, Therapeutic Goods Administration, and the Australian Competition and Consumer Commission.

Meet certification requirements
Conduct mock recalls for HACCP/standards certification and audits.

Fast and efficient
Clear handling, disposal and reimbursement instructions to speed the recall process.

Read more: Enhancing visibility of product safety notifications

As members of the GS1 Recall Advisory Group, we recommend that all organisations can benefit from the use of the Recall service and strongly encourage all suppliers and recipient organisations to be part of this important industry initiative to diminish risk and improve consumer safety.

GS1 Recall Advisory Group


To learn more about Recall contact us today.

Recall support

National Number: 1300 BARCODE
Support hours: 8:30am - 5:30pm Monday to Friday 

For after hours support call +61 3 8581 5976
(If not available, leave a detailed message and a GS1 representative will return your call) 

Get started

Takes 3-5 minutes

Fees | Terms & conditions