Setting the standard in traceability

GS1 Australia provides the standards to enable organisations to effectively keep track of where our food comes from and help implement recalls quickly and efficiently.

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Recall

Homebush Cakes Recall Success Story

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Recall

Implementing GS1 standards and Recall at Coles

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Recall

Provide mandatory notifications to regulators

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Recall

A secure web-based recall and withdrawal service

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Recall

Minimise the impact and cost of a product recall or withdrawal.

Already registered? Log in to start your Product Recall.

Recent upgrades and points of interest

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Takes 3-5 minutes

Recall Service Subscribers

In light of the recent worldwide CPU security vulnerabilities labelled 'Meltdown' and 'Spectre', the Recall servers and Azure platform the Service operates on was updated by Microsoft at the beginning of this year. This update prevents impact to the servers and data the service holds for all members.

For more information please contact the Recall service desk on 1300 BARCODE (opt.1) or +61 3 8581 5976.

Recall is the first online portal to be certified by HACCP Australia

We are pleased to confirm Recall has been certified as effective and suitable for businesses that operate a HACCP based food safety program.

What is Recall?

Designed to support the food, grocery and general merchandising industries, Recall can significantly streamline and improve the product recall and withdrawal process - ensuring the right information is delivered to the right people at the right time. 

Secure and web-based, Recall can help you:

  • Simplify and automate exchange of information between suppliers, distributors and retailers
  • Provide mandatory notifications to regulators 
  • Ensure fast and effective removal of unsafe or unsuitable products from your supply chain, retailers and the wider marketplace 

Learn more: register for a Recall webinar

Learn more: Download the recalls and withdrawals in grocery brochure

Benefits of Recall

Faster, simpler communication
Communicate recalls and withdrawals to all trading partners and regulators, via a single whole of industry portal.

Lower risks and costs
Reduce risks and cut costs in the way you execute recalls and withdrawals.

Targeted, secure messaging
Target notifications to selected customers with tailored information and progress reporting. Secure system ensures only approved notifications are issued.

Ensure compliance
Easily communicate with regulators such as Food Standards Australia New Zealand, Therapeutic Goods Administration, and the Australian Competition and Consumer Commission.

Meet certification requirements
Conduct mock recalls for HACCP/standards certification and audits.

Fast and efficient
Clear handling, disposal and reimbursement instructions to speed the recall process.

Learn more: Little Creatures and Recall case study

We’re here to help and support you:

Log in to Recall FAQs Online & classroom training Industry participants, links and documentation
User guides and fact sheets Publications Food and Grocery ANZ Recall Form Back up form in case GS1 Recall not available Recall service updates library

What some customers have to say about Recall

“

I would highly recommend GS1 Australia Recall for any growers and producers.

”
Rick Drury Owner, Drury Orchards

Questions?

To learn more about Recall contact us today.

Recall support

National Number: 1300 BARCODE
Support hours: 8:30am - 5:30pm Monday to Friday 

For after hours support call +61 3 8581 5976
(If not available, leave a detailed message and a GS1 representative will return your call) 

Get started

Takes 3-5 minutes