Designed for the food, grocery and general merchandise industries, GS1 Recall is an online portal to minimise the impact and cost of product recalls and withdrawals.

Takes 3-5 minutes

Fees | Terms & conditions

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What is Recall?

Endorsed by major retailers and associations including Coles, Woolworths, Food Bank and AFGC, GS1 Recall is a secure online portal that significantly streamlines and improves processes and communications in the event of a product recall or withdrawal, enabling fast and effective removal of products across the supply chain.

Benefits of Recall

Faster, simpler communication
Communicate recalls and withdrawals to all trading partners and regulators, via a single whole of industry portal.

Lower risks and costs
Reduce risks and cut costs in the way you execute recalls and withdrawals.

Targeted, secure messaging
Target notifications to selected customers with tailored information and progress reporting. Secure system ensures only approved notifications are issued.

Mobile friendly
View, report back on and approve recall/withdrawal notices from any mobile device, from any location at any time.

Ensure compliance
Easily communicate with regulators such as Food Standards Australia New Zealand, Therapeutic Goods Administration, and the Australian Competition and Consumer Commission.

Meet certification requirements
Conduct mock recalls for HACCP/standards certification and audits.

Fast and efficient
Clear handling, disposal and reimbursement instructions to speed the recall process.

Read more: Enhancing visibility of product safety notifications

As members of the GS1 Recall Advisory Group, we recommend that all organisations can benefit from the use of the GS1 Recall service and strongly encourage all suppliers and recipient organisations to be part of this important industry initiative to diminish risk and improve consumer safety.

GS1 Recall Advisory Group


To learn more about Recall contact us today.

Recall support

National Number: 1300 BARCODE
Support hours: 8:30am - 5:30pm Monday to Friday 

For after hours support call +61 3 8581 5976
(If not available, leave a detailed message and a GS1 representative will return your call) 

Get started

Takes 3-5 minutes

Fees | Terms & conditions