Smart Media FAQs

Can a Smart Media recipient view my intranet folder?

No, a recipient cannot view your intranet folder. The folder can only be viewed by the publisher and is restricted to users of their account.

Can I track who has accessed my catalogue in Smart Media?

In the Reports area you can track who has downloaded products and images. There are two types of reports: Products Downloaded and Planograms Downloaded.

Can I upload videos to Smart Media?

Video files of any format can be uploaded to Smart Media.

Can I use existing images in Smart Media?

Yes, as long as the images comply with the GS1 Product Image Specifications Guideline (and also meet the minimum requirements of your trading partners).

Does GS1 have to photograph my Smart Media products?

No, you can photograph your products in-house or outsource the photography, provided the GS1 Product Image Specifications are followed.

How do I remove an image in Smart Media without deleting it?

It is recommended that only images relevant in the marketplace are stored in Smart Media. The intranet module of Smart Media is an ideal location to store archived images that are no longer required by recipients, but may prove useful to others within your business.

How do I upload a planogram in Smart Media?

Planograms are uploaded (in bulk) by the GS1 Services Support Team.

How soon can a trading partner see my images after uploading them into Smart Media?

Trading partners can access your images as soon as you have uploaded them however scheduled downloads and internal processes may cause delays.

If GS1 Photography takes a photo of my product, do I need to upload this into Smart Media?

All photographs undertaken by GS1 Photography are uploaded into the appropriate Smart Media Catalogue automatically.

If I delete an image in Smart Media, can I retrieve it?

Once you delete an image, you cannot retrieve it.

If I have a National Product Catalogue, can I enter data in Smart Media?

Data should always be maintained in your National Product Catalogue; this will ensure the integrity of the data is maintained and all platforms leveraging this information are aligned.

Is there a minimum or maximum file size in Smart Media?

No there is no minimum or maximum file size.

What are the quality requirements for images in Smart Media?

To pass the full quality requirements images should:

  • Conform to the GS1 naming convention
  • Minimum 900 pixels in height/width (recommended minimum 2500 pixels)
  • Minimum 300 DPI in resolution
  • Contain a full clipping path
  • Colour mode RGB/sRGB
  • Contain a defined colour space

Images that conform to these requirements satisfy the requirements of all recipients on the platform.

What effect does a product end-availability date have in Smart Media?

When a product contains an “End-availability date” in the past, the product is visible to the publisher only, not recipients. This is the case, regardless of the privacy setting.

What is the difference between public and private settings in Smart Media?

Public: A product marked as public can be viewed by other Smart Media subscribers.

Private: A product marked as private can only be viewed by the supplier. Specific companies can also be added to view a particular product/s.

What is the maximum number of Smart Media user accounts I can create?

There is no limit on the number of accounts/logins.

What is the role of a Smart Media publisher?

A publisher can set-up both viewer and publisher accounts. They can create, edit and delete products and images and also change the privacy status.

The catalogue administrator may set-up both viewer and manager user accounts. A viewer can view all products and the intranet but cannot make any changes, and a manager can create, edit and delete products and images and also change the privacy status.

What is the role of a Smart Media recipient?

The catalogue administrator may set-up additional viewer accounts. These users can view and download all products made available to the recipient.

What is the role of a Smart Media viewer?

A viewer can view all products but cannot make any changes.

What types of files or digital assets can I upload to Smart Media?

The most common files uploaded to Smart Media are open to the full range of features and include: JPEG, TIFF and PNG. Other files such as PSD, PDF, Excel or Word file can be uploaded but will be treated as a generic file not as an image.