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Frequently Asked Questions

Here you'll find answers to some of the most common questions we get asked. If you can't find the answer you're looking for, call Customer Support on 1300 227 263.

How-to guides

Get step-by-step help with our handy how-to guides.

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Showing 10 of 21 results

  • Can a Smart Media recipient view my intranet folder?

  • Can I track who has accessed my catalogue in Smart Media?

  • Can I upload videos to Smart Media?

  • Can I use existing images in Smart Media?

  • Does GS1 have to photograph my Smart Media products?

  • How do I remove an image in Smart Media without deleting it?

  • How do I upload a planogram in Smart Media?

  • How soon can a trading partner see my images after uploading them into Smart Media?

  • If GS1 Photography takes a photo of my product, do I need to upload this into Smart Media?

  • If I delete an image in Smart Media, can I retrieve it?