Frequently Asked Questions

Here you'll find answers to some of the most common questions we get asked. If you can't find the answer you're looking for, call Customer Support on 1300 227 263.

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  • Are all Recall Health users authenticated?

  • Are all Recall users authenticated?

  • As part of Product Launch, will Barcode Verification be undertaken for products previously tested?

  • Can a Smart Media recipient view my intranet folder?

  • Can customers who are not on Recall be emailed the notification created in Recall?

  • Can customers who are not on Recall Health be emailed a recall notification?

  • Can I submit barcodes for verification by email?

  • Can I track who has accessed my catalogue in Smart Media?

  • Can I upload videos to Smart Media?

  • Can I use existing images in Smart Media?