Recall Health origins, user community and industry governance

Origins of the platform

Recall Health was developed in conjunction with the National eHealth Transition Authority (NeHTA) as part of the supply chain reform program. As with all infrastructure developed under this program, industry representatives guided the development.

The following organisations are involved in the project to development the Recall Health platform (originally called Recallnet Health) for the health sector.

Government Agencies & Departments

ACT Health
Department of Health (SA)
Health Purchasing Victoria
Health Corporate Network (WA)
National e-Health Transition Authority
NSW Health
Queensland Health
Therapeutic Goods Administration

Industry Participants

3M Australia
B Braun
Clifford Hallam Healthcare
CSL Bioplasma
Johnson & Johnson Medical
Kimberly Clark
Pfizer Australia
Terumo Corporation

Further background information related to the platform development and why it was created can be found online on the Australian Digital Health Agency website.

GS1 Recall Health User Community & Governance

As an industry platform, the ongoing development and overall governance are guided by the user community to ensure it reflects the changing needs and priorities on the sector and continuous improvement of the overall recall process related to therapeutic goods.

The platform is open to all organisations via a cost recovery subscription continuing to grow in use and change in functionality as new organisations join the community. The full list of subscribed users to the Recall Health platform. Download as PDF or Download as Excel.

All users of the platform are able to submit requests for functional improvements or updates which then flow into the assessment, specification, review and prioritisation process with inputs from the Recall Health Advisory Group that provides governance on behalf of the industry.  This results in a service functional enhancement road map for the Recall Health platform that aligns with industry requirements and captures the future needs of product recall in health.

To submit a request for a change or update, or to find out more about the roadmap email or over the telephone on 03 8581 5976 or Contact us.

GS1 Recall Health Advisory Group

The Recall Health Advisory Group is a forum to:

  • Discuss issues and opportunities within the Recall space
  • Assist with the prioritisation of development efforts
  • Provide a mechanism for engagement with organisational recall management networks and assist with deployment programmes
  • Advocate the alignment of GS1 Recall Health with systems and processes of all stakeholders
  • Identify and escalate issues of national importance related to Recall Health management

Recall Health users who wish to be part of the Advisory Group please contact the Recall team on 03 8581 5976 or Contact us