Multifactor Authentication

Multifactor Authentication (MFA)

We are continuously improving our security capabilities and processes to ensure all your data is protected. For users of our Content Creation service we have a new multifactor authentication capability to increase security of your product data and images.

The first time you login you will choose one option to authenticate, via the following screen:


In future when you login you can continue to use that method when prompted to authenticate. Ticking the box “remember this browser” means that you will only be prompted to authenticate every 30 days.

Every user of Content Creation will need to authenticate themselves individually. This means that you will not be able to share a generic email to login. Please contact us if you need to create a separate user account.

Depending on which authentication method chosen, we have a number of "How to" guides to support you.

Authentication Guides 

SMS - receive a text containing a unique code to enter

Google Authenticator App - enter a code

Auth0 Guardian App - for push notification


More information

For more information email the Smart Media Support team or call 1300 BARCODE (1300 227 263)