Recall Health

Designed to support the healthcare industry in the communication and management of recalls of therapeutic goods. Designed with industry, powered by GS1 Australia.

Recall Health is a digital platform that enables real-time communication, visibility and management of required actions in the event of product recalls for therapeutic goods.

Developed collaboratively as an industry-governed workflow tool, the platform includes the facilitation of steps outlined in the Uniform Recall Procedure for Therapeutic Goods (URPTG).

The platform is suitable for all classifications of therapeutic goods and is relevant for the broad healthcare stakeholder community including sponsors, wholesalers, purchasing authorities, public and private hospitals, pathology, biomedical engineering, hospital & community pharmacies, aged care and more. 

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Takes 3-5 minutes

Fees (Effective from 1 July 2022)
Fees (Effective from 1 July 2023) | Terms & conditions

A product recall in 4 easy steps

Video • 1:20min

What is Recall Health?

Recall Health is an online platform developed in conjunction with industry bodies, suppliers, buyers, Australian Department of Health Therapeutic Goods Administration (TGA) and Australian Digital Health Agency (ADHA) as an integral part of the digital health supply chain reform agenda.

The platform is a standardised, industry-driven communication tool. It utilises secure and efficient electronic processes for real-time product recall and withdrawal management within the healthcare sector.

If you manufacture or supply medical devices, pharmaceuticals or invitro diagnostics in Australia, this platform not only meets current processes, but also includes capability to notify other digital platforms eg ERP, POS, EMM, WMS etc or consumer apps. To further streamline this critical process.

Industry governance of the platform ensures ongoing development and continuous improvement.

The platform is an accepted method for notifying the TGA to meet the requirements outlined within the URPTG. View the URPTG.

Recall Health operates on a cost recovery basis on behalf of industry.

Benefits of Recall Health

Streamlined communication
Faster notification of recall notices from sponsors to their downstream supply chain, enabling prompt action to remove the affected products.

Ensuring compliance
Standard data fields help create and communicate notices and reports with the regulator quickly and accurately.

Targeted and secure messaging
Recall notifications delivered directly and securely to selected customers with tailored information. An audit trail of responses and progress is created in real time within a secure cloud-based platform.

Standardised reporting
Create and deliver progress reports to regulators in a clear and consistent format with a digital record of actions taken.


To learn more about Recall Health contact us today.

Recall support

National Number: 1300 2RECALL (1300 273 225)
Support hours: 8.30am-5.30pm Monday to Thursday, 8.30am – 7.30pm Friday 

For afterhours support call +61 3 8581 5976
(If not available, leave a detailed message and a GS1 representative will return your call) 

Get started

Takes 3-5 minutes

Fees (Effective from 1 July 2022)
Fees (Effective from 1 July 2023) | Terms & conditions