Articles
Our professional team at your service (March 2005)
The advice, support and project management services offered by EAN Australia's implementation consulting arm, EAN Professional Services, have been in hot demand.
Professional Services delivers cost-effective project-specific advice covering all elements of the EAN•UCC system as a tool for supply chain management and eCommerce.
In just the last twelve months, the team has grown from five to eleven consultants under the direction of General Manager - Business Development and Professional Services, John Hearn, and COO, Mark Fuller.
Professional Services provide both implementation services and strategy development across the broad spectrum of EAN•UCC standards including auto data capture (bar coding and RFID applications), eMessaging and data synchronisation (EANnet), with a range of customised solutions as well as standard training courses, implementation programmes and fully managed implementation services.
Among Professional Services' high profile clients are supermarket chain, Franklins; food manufacturer, Patties Foods; retailer, 7-Eleven; the Department of Health and Ageing; and brewer, Lion Nathan.
Such a diverse range of projects and clients calls for a diverse range of talents and experiences. John Hearn says the Professional Services team is uniquely qualified. "Our team members' backgrounds encompass every continent, with individuals from the United Kingdom, Malaysia, Portugal, Hungary, Venezuela, Canada, Zimbabwe and, of course, Australia" he said.
"They gained that international experience with manufacturers, standards development bodies, other EAN organisations, distribution companies, telecommunications companies, eCommerce service providers and consultancies - in fact, a number have run their own consultancies.
"This all adds up to advice based not only on expertise in the EAN•UCC system as a tool for best practice, but with the benefit of first-hand experience.""
John himself joined EAN Australia in 1997 as an advisor working across the spectrum of EAN Australia members before taking on responsibility for EANnet, in 1999. John has overseen the development of the Professional Services team since mid 2002, and more recently was also given responsibility for the Business Development function at EAN Australia.
With the continuing growth of EAN Professional Services, Sunita Kewada has been appointed to co-ordinate the team's day-to-day operations. The former PWC Consulting member also operated her own consulting company in Zimbabwe before joining the Professional Services team.
Driving the growth of a range of EAN Australia's services, including EANnet, the Community Management Tool (CMT) and Professional Services is Marcel Sieira, EAN's Business Development Manager. Marcel boasts an extensive background in eCommerce, including seven years with eCommerce solution provider and EAN Australia Alliance Partner, Leadtec Systems, before joining EAN Australia 18 months ago.
"We are now helping to implement many of the recommendations we made to clients in Professional Services' early days, so our projects are increasing in scale as well as in number," said John Hearn. "Our services are also in demand as new standards and solutions are developed such as EPC Global (RFID standards), and RosettaNet."
"It's a fast and exciting time and we are very fortunate to have such a wealth of experience so we can offer members the expertise needed to successfully implement EAN•UCC related initiatives."
